Privacy Policy
Your privacy is our priority. This policy explains how we collect, use, and protect your information.
If you need a legally verified version for a specific jurisdiction, please consult a lawyer.
Introduction & Overview
Welcome to ديفنيت. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our services.
Our Services: We use Supabase for authentication, storage, and database management. Emails are sent via SMTP/PHPMailer or SendGrid. We do not store credit card data on our servers.
Information We Collect
Personal Information
- Name and contact details
- Email address and phone number
- Shipping and billing addresses
- Order details and special instructions
Technical Information
- IP address and device information
- Browser type and version
- Contact form messages
- Newsletter subscription preferences
How We Use Your Data
Order Processing
Fulfill orders and provide customer service
Shipping & Tracking
Process shipments and provide tracking information
Communications
Send updates and promotional content (with your consent)
Legal Compliance
Meet legal and tax requirements
Payments & Orders
Cash on Delivery (At the moment)
We currently accept Cash on Delivery (COD) as our primary payment method. This means you pay for your order when it arrives at your doorstep, ensuring maximum security and convenience.
Security Guarantee
No credit card data is stored on our servers. We use secure, industry-standard practices to protect your payment information and personal data.
Returns, Refunds & Shipping
Return Policy
- • Partial returns for eligible items in original condition
- • Return shipping: customer pays unless due to our error
- • Faulty items: contact within 48 hours with photos
- • Cancellation before shipping; after shipping treated as return
Refund Timeline
All refunds are processed within 7-14 days of receiving returned items.
Shipping Information
Orders are shipped via third-party carriers with tracking provided when available.
Lost Shipments
We investigate with courier services and provide refund or reshipment if confirmed lost.
COD Refunds
Available via store credit, or cash on pickup.
Your Privacy Rights
You Have the Right To:
To exercise your rights: Email us at info@difenit.com with subject line "Privacy Request – ORDER123". We respond within 30 days.
Security & Data Protection
Security Measures
- • Industry-standard encryption protocols
- • Secure Supabase infrastructure
- • Regular security audits and updates
- • Access controls and authentication
Data Retention
We retain your data only as long as necessary:
- • Order data: 7 years (legal requirement)
- • Account data: While active or as required by law
- • Marketing data: Until you unsubscribe
Important: While we implement appropriate technical and organizational measures, no system is 100% secure. We continuously work to improve our security practices.
Third Parties & Sharing
Shipping Partners
Courier services for order delivery and tracking
Payment Processors
Secure payment processing (when applicable)
Email Services
SMTP/PHPMailer or SendGrid for communications
Analytics providers may also receive anonymized data for service improvement. We only share data necessary for service delivery and never sell your personal information.
Additional Terms
Age Requirements
Minimum age is 16 years. Parental consent required for users under this age.
Policy Updates
We may update this policy and will publish a new effective date when changes occur.
Governing Law
This policy is governed by the laws of your jurisdiction and applicable international privacy laws.
Contact Us
Questions About Your Privacy?
We're here to help! Contact us with any privacy-related questions or concerns.
Email: info@difenit.com